ORDERS

Placing Orders

• What happens if items in my order are unavailable to ship?
• How do I search for a specific item on Schleich website?
• How do I add an item to my cart?
• How do I place an order online?

Buying Schleich Products

• Where can I buy Schleich products?
• Does Schleich have a factory outlet?

Coupons

• How do I use the coupon received in my last Schleich order on the online store?
• Can I apply a coupon to sale items?

Tracking Orders

• How long does delivery take?
• How do I track my order?

Order Status

• How do I check the status of my order?

Changing Orders

• How can I add, modify or cancel an order?

Billing

• What payment methods does the Schleich website accept?